Swat Pest Management is Proud to be a QualityPro Member!
What this means for our Customers:
-Comprehensive background checks of our sales and service technicians
-Clearly outlined warranty and service agreements
-Strict appearance policy that guarantees a lasting first impression
What is QualityPro?
QualityPro is an industry program designed to increase professionalism of the industry through self-regulation; stimulate consumer demand through increased confidence and a higher public perception of industry professionalism; create common sense, quality industry standards; and provide marketing opportunities to participating companies by recognizing commitment to excellence and higher performance standards. This is a company, not an individual, designation.
Reserved as an exclusive NPMA member benefit, this corporate program is designed to separate QualityPro companies from the competition and increase the overall professionalism of the industry. As QualityPro members inform consumers about QualityPro, through the marketing tools provided, you will increase your business. In addition, this program will encourage QualityPro companies to hire smartly, train correctly, and upgrade professionalism through the training and education of service technicians and sales personnel.
QualityPro companies are environmentally responsible and committed to providing consumers with the highest possible service. Built around the four key principles of Business Operations, Consumer Relations, Environmental Stewardship, and Technician Training, the QualityPro certification is designed to be feasible and affordable for every company in the pest management industry.
To become QualityPro, a company must certify that it:
-Has job applicants fill out an application
-Conducts interviews before hiring
-Conducts criminal background checks
-Conducts motor vehicle records checks
-Has a drug-free workplace policy
-Meets minimum insurance policy requirements
-Meets QualityPro company service vehicle standards
-Has a standard dress policy
-Has an on-the-job safety policy
-Advertises according to QualityPro standards
-Has a termite warranty/service agreement that meets requirements
-Has a customer communications policy
-Ensures employees are tested and trained to the highest industry standards.
-Provides an IPM information sheet to consumers
-Practices proper pesticide handling
-Has ensured that technicians and sales employees pass a state administered or QualityPro exam
-Agree to complaint-triggered audits ensuring adherence to QualityPro guidelines
To support the program and QualityPro companies, NPMA will:
-Provide a training manual with sample materials and practice exam questions
-Provide support materials such as sample employment application, affinity programs, a safe driving video, and more
-Create marketing materials for QualityPro companies to give to consumers
-Offer experts to answer questions and explain requirements
-Create an oversight committee to run the program and handle complaints
For more information on this important QualityPro quality assurance program, please visit this link: